Privacy Policy

1. Introduction

Wild Green Acres ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us when booking services:

Name and contact information (email, phone number)
Service address and location details
Service preferences and special requirements
Payment information (when applicable)

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your service bookings
Communicate with you about your appointments
Send service reminders and updates
Improve our services and customer experience
Respond to your questions and support requests
Send promotional materials (with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in our operations (under strict confidentiality)
When required by law or to protect our legal rights
With your explicit consent

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

7. Your Rights

Under South African data protection laws (POPIA), you have the right to:

Access your personal information
Correct inaccurate or incomplete data
Request deletion of your data
Opt-out of marketing communications
Lodge a complaint with the Information Regulator

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: wildgreenacress@gmail.com

Phone: +27 76 9669 218

Address: East London, South Africa

Port Elizabeth, South Africa