Refund Policy

1. Overview

At Wild Green Acres, we are committed to delivering high-quality lawn care and home services. If you are not completely satisfied with our work, we want to make it right. Please read our refund policy carefully.

2. Service Satisfaction Guarantee

We stand behind the quality of our work. If you are dissatisfied with a completed service, please contact us within 48 hours of service completion and we will return to address any concerns at no additional charge.

3. Eligibility for Refunds

You may be eligible for a full or partial refund if:

We cancelled your booking without prior notice
The service was not performed as agreed
You were charged incorrectly or double-billed
Significant property damage occurred due to our negligence

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

Cancellations made less than 24 hours before the scheduled service
No-shows by the client at the time of service
Dissatisfaction due to pre-existing lawn or property conditions
Services that have been fully and correctly rendered

5. Cancellation Refunds

If you cancel a prepaid booking more than 24 hours in advance, you will receive a full refund. Cancellations within 24 hours of the scheduled service may be subject to a cancellation fee of up to 50% of the service cost.

6. How to Request a Refund

To request a refund, please contact us with the following details:

Your full name and contact number
Date of service
Reason for your refund request
Any supporting photos or evidence (if applicable)

7. Refund Processing Time

Once your refund request is approved, we will process it within 5–7 business days. Refunds will be issued via the original payment method (EFT/bank transfer or cash).

8. Contact Us

For refund requests or questions, please reach out to us:

Email: wildgreenacress@gmail.com

Phone: +27 76 9669 218

Address: East London, South Africa

Port Elizabeth, South Afrixa